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  • Welcome to the WriteStoryBooksForChildren Course Support Desk 

    Below you'll find instructions for accessing the main areas of our support desk.  

    For the most efficient service please open up a support ticket by using the Open a Support Ticket button below. If you are experiencing difficulties with
    redeeming your voucher code, then please ensure that you include your voucher code when you open up your support ticket.

    Support

    Looking for something?

    Many common questions and issues
    are already answered inside our knowledgebase. See if you can find
    what you're looking for.

    Need to ask a question?

    Got a question or need some help?  
    Simply submit a ticket and one of our support representatives will be in touch
    shortly to help you.

    Do you have an existing ticket?

    You can see the status, check for updates, and read all of your existing tickets.

    ? View Knowledgebase ⊕ Open a Support Ticket ✉ Check Existing Ticket

     

    Support Info
    Office Hours:
    Monday-Friday, 9am - 5pm GMT

    www.WriteStoryBooksForChildren.com

    Head Office Address:
    WriteStoryBooksForChildren.com
    Unit 3, Glendale Business Park
    Glendale Avenue
    Sandycroft, Deeside
    Flintshire
    CH5 2QP
    United Kingdom

    USA & Canada Office:

    Digital Sea Ltd
    14350 60th St North
    Suite: 26595
    Clearwater
    FL. 33760
    USA


     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    WriteStoryBooksForChildren.com Contact Form

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    Most Asked Questions
    Can You Tell Me More About the Qualification I Will Gain?

    As a Registered Training Provider and an internationally accredited training company, you have the assurance that our company and staff have undergone rigorous quality assurance inspections and have met stringent guidelines and background checks to ensure that our company and the training we deliver meet the highest standards.

    WriteStorybooksForChildren.com has also been awarded with exemplary accreditation by CPD (Continuing Professional Development). The CPD Certification Service provides a formal, independent certification of our training materials and development activities.

    This is also one of the many reasons why we are the number one trusted training partner of schools, colleges and training institutions worldwide!


    How Long Do I Get Access to the Course For?

    Have you ever taken an online course only to discover that the moment you have completed the course, your access to the content is removed or, that you are locked-out after a certain period of time?

    You might be surprised to know that many online course providers do this, but you’ll be very pleased to know that you get full, unrestricted life-time access to the 'write story books for children' Course, along with a vast range of tools, resources and support.

    You’ll always be able to refresh yourself on the course content whenever you like. Best of all, we are continually adding more resources, tools and new features to the course, so this is actually an investment that grows in value the longer you are enrolled!


    Can I View The Course On an iPad?

    Yes! The course is fully compatible with all tablet and mobile devices, including iPads and iPhones.

    To view the course on your iPad, please install the FREE app Articulate Mobile Player available on the App Store, which will make viewing our course an even better e-learning experience for you and will allow you to study the course offline too!

    To View the Course on Your iPad:

    1. Go to the AppStore and download the free Articulate Mobile Player app on your iPad.

    Once the app has installed on your iPad:

    2. Login to http://www.writestorybooksforchildren.com and the modules will automagically open up in the Articulate Player app for a stunning e-learning experience!

    Within the App you also have the option of downloading each module for offline viewing. If you do that, the Unit will always be available in your App Library, which means you can study the course even when you do not have access to the internet, for example. while travelling.


    I've Bought a Groupon Voucher, When Do I Need to Use it By?

    Please register your voucher code as soon as possible by going to: http://www.writestorybooksforchildren.com/voucher. Remember, all Groupon vouchers have specific expiry dates but your enrolment onto the Write Story Books for Children Course does not have an expiry date. This means that you can enrol and register your voucher today but start the course next week, next month or next year!

    Nothing is more disappointing to us than to have to inform people that their Groupon voucher has expired and they missed out on a great opportunity!

    Don't lose out - redeem your voucher today!


    My Voucher Code is Not Being Accepted

    Please double-check the code that you are trying to enter. A very common issue with voucher codes is with people trying to enter the letter 'i' (as in India) instead of the number '1' (one) and the letter 'O' (as in Orange) instead of the number '0' (zero) and vice versa.

    The simplest solution is to Copy & Paste the code from the voucher to the coupon field at our site.

    If you are still unable to use your voucher at our website, then please open a support ticket and include the actual code that you are trying to enter at our site so that we can investigate further.


    Help! My Voucher Has Expired!

    Vouchers purchased from Groupon have a definite expiry date, which is usually 30 days after the date the deal went live. However, if your voucher has expired before you had a chance to redeem it at our website, then unfortunately we cannot extend the expiry date for you. All vouchers are issued directly from Groupon and it is Groupon who decide and control the voucher expiry dates.

    The only solution we can suggest is that you request a refund from Groupon by contacting their customer services department, and repurchase a new voucher when the deal goes live again. If the deal is already live then Groupon may be able to exchange your expired code for a new voucher code.

    Remember, voucher codes have definite expiry dates but the Write Story Books For Children course does not have an expiry date. Once you have redeemed your voucher at our website, then you can start and access the course at anytime, from anywhere - there are no expiry dates whatsoever on the course itself.


    Can I view the Course on an Android Device?

    Yes! This course is cross-platform compatible - which means it can be viewed on any mobile or tablet device running the Android OS.

    If you have an Android device, then we strongly recommend downloading the free  Dolphin Web Browser for the best results.

                                                                                                                                            

    iPad Users? Please download the Articulate Player App for a stunning online learning experience


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Can You Tell Me More About the Qualification I Will Gain?

    As a Registered Training Provider and an internationally accredited training company, you have the assurance that our company and staff have undergone rigorous quality assurance inspections and have met stringent guidelines and background checks to ensure that our company and the training we deliver meet the highest standards.

    WriteStorybooksForChildren.com has also been awarded with exemplary accreditation by CPD (Continuing Professional Development). The CPD Certification Service provides a formal, independent certification of our training materials and development activities.

    This is also one of the many reasons why we are the number one trusted training partner of schools, colleges and training institutions worldwide!


    How Long Do I Get Access to the Course For?

    Have you ever taken an online course only to discover that the moment you have completed the course, your access to the content is removed or, that you are locked-out after a certain period of time?

    You might be surprised to know that many online course providers do this, but you’ll be very pleased to know that you get full, unrestricted life-time access to the 'write story books for children' Course, along with a vast range of tools, resources and support.

    You’ll always be able to refresh yourself on the course content whenever you like. Best of all, we are continually adding more resources, tools and new features to the course, so this is actually an investment that grows in value the longer you are enrolled!


    Can I View The Course On an iPad?

    Yes! The course is fully compatible with all tablet and mobile devices, including iPads and iPhones.

    To view the course on your iPad, please install the FREE app Articulate Mobile Player available on the App Store, which will make viewing our course an even better e-learning experience for you and will allow you to study the course offline too!

    To View the Course on Your iPad:

    1. Go to the AppStore and download the free Articulate Mobile Player app on your iPad.

    Once the app has installed on your iPad:

    2. Login to http://www.writestorybooksforchildren.com and the modules will automagically open up in the Articulate Player app for a stunning e-learning experience!

    Within the App you also have the option of downloading each module for offline viewing. If you do that, the Unit will always be available in your App Library, which means you can study the course even when you do not have access to the internet, for example. while travelling.


    I've Bought a Groupon Voucher, When Do I Need to Use it By?

    Please register your voucher code as soon as possible by going to: http://www.writestorybooksforchildren.com/voucher. Remember, all Groupon vouchers have specific expiry dates but your enrolment onto the Write Story Books for Children Course does not have an expiry date. This means that you can enrol and register your voucher today but start the course next week, next month or next year!

    Nothing is more disappointing to us than to have to inform people that their Groupon voucher has expired and they missed out on a great opportunity!

    Don't lose out - redeem your voucher today!


    My Voucher Code is Not Being Accepted

    Please double-check the code that you are trying to enter. A very common issue with voucher codes is with people trying to enter the letter 'i' (as in India) instead of the number '1' (one) and the letter 'O' (as in Orange) instead of the number '0' (zero) and vice versa.

    The simplest solution is to Copy & Paste the code from the voucher to the coupon field at our site.

    If you are still unable to use your voucher at our website, then please open a support ticket and include the actual code that you are trying to enter at our site so that we can investigate further.


    Help! My Voucher Has Expired!

    Vouchers purchased from Groupon have a definite expiry date, which is usually 30 days after the date the deal went live. However, if your voucher has expired before you had a chance to redeem it at our website, then unfortunately we cannot extend the expiry date for you. All vouchers are issued directly from Groupon and it is Groupon who decide and control the voucher expiry dates.

    The only solution we can suggest is that you request a refund from Groupon by contacting their customer services department, and repurchase a new voucher when the deal goes live again. If the deal is already live then Groupon may be able to exchange your expired code for a new voucher code.

    Remember, voucher codes have definite expiry dates but the Write Story Books For Children course does not have an expiry date. Once you have redeemed your voucher at our website, then you can start and access the course at anytime, from anywhere - there are no expiry dates whatsoever on the course itself.


    Can I view the Course on an Android Device?

    Yes! This course is cross-platform compatible - which means it can be viewed on any mobile or tablet device running the Android OS.

    If you have an Android device, then we strongly recommend downloading the free  Dolphin Web Browser for the best results.

                                                                                                                                            

    iPad Users? Please download the Articulate Player App for a stunning online learning experience


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Can You Tell Me More About the Qualification I Will Gain?FAQ View3717T
    How Long Do I Get Access to the Course For?FAQ View3543T
    Can I View The Course On an iPad?FAQ View2918T
    I've Bought a Groupon Voucher, When Do I Need to Use it By?FAQ View2694T
    My Voucher Code is Not Being AcceptedFAQ View2053T
    Help! My Voucher Has Expired!FAQ View1548T
    Can I view the Course on an Android Device?FAQ View1547T
    Can I Chat and Network With Other Students Taking the Course?FAQ View1543T
    Do I Have to Attend Any ClassesFAQ View1476T
    What Computer / Operating System Do I Need To Have to Study the Course?FAQ View1402T
    Can I Buy This Course as a Gift?FAQ View809T
    Do I Need Any Computer Skills to Take Your Course?FAQ View789T
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